1 YEAR COLOR WARRANTY
At Bay of Hayley, we believe jewelry should not only look beautiful, it should stay beautiful for a long time.
All our pieces are made from high-quality stainless steel and coated with 18K gold using PVD plating — a modern technique that ensures an extra strong and long-lasting finish.
💧 That means: waterproof, sweatproof and beachproof.
We’re so confident in our quality that we offer:
✨ 1 Year Color Warranty — if your jewelry discolors within 12 months, we’ll replace it free of charge.
✨ 3 Month Basic Warranty - In addition, every piece comes with a 3 month covering manufacturing defects or breakage, such as a broken clasp or detached charm.
After this period, you can still contact us — we’re always happy to help and find a suitable solution.
If your item becomes defective or breaks within the warranty period, please contact us at support@bayofhayley.com.
Include your order number and a photo of the issue.
Our team will respond within a few business days with an appropriate solution.
FAQ WARRANTY
1. What is covered under the 1 Year Color Warranty?
If your jewelry discolors within 12 months, we’ll replace it free of charge.
2. What does the 3 Month Basic Warranty include?
It covers manufacturing defects or breakage, such as a broken clasp or detached charm.
After this period, you can still contact us. We’re always happy to help and find a suitable solution.
3. Can I wear my jewelry while showering or swimming?
Yes! All our jewelry is made from waterproof stainless steel with PVD plating, making it resistant to water, sweat, and soap.
5. My jewelry is discolored or damaged - what should I do?
If your item becomes defective or breaks within the warranty period, please contact us at support@bayofhayley.com
Include your order number and a photo of the issue.
Our team will respond within a few business days with an appropriate solution.