30-Day Return Window

• You can return items purchased from Bay of Hayley within 30 days of delivery for a refund or store credit.
• All returns must be approved before sending items back.

Condition of Returns

To qualify for a return, items must be:

• Unused
  
• In the same condition as received
  
• Returned with original packaging (including any gifts)

Return Shipping Cost

• Please note that we do not cover return shipping costs.
• Customers are responsible for return shipping and must provide a tracking number as proof of return.

Refunds

Once your return is received and approved:

• Refunds will be issued to your original payment method
  
• Refunds may take 2–7 business days to appear in your account

Non-Returnable Items

The following items are not eligible for returns, refunds, or exchanges:

• Earrings (for hygiene reasons)
  
• Engraved or personalised items
  
• Sample Sale items
  
• Gift cards
  
• Gift packaging

Promotions & Bundles

Buy 2 Get 1 Free (or similar promotions)

• If returned together → full refund or store credit
• If returned separately → the promotion no longer applies and the refund will be recalculated
  

Example: If you keep part of a promotional set, the discount no longer applies. The refund will be recalculated based on the full price of the items kept.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 14 days at support@bayofhayley.com - We will assist you as quickly as possible.

When refunds may not be issued

Refunds may not be issued in the following cases:

• Incorrect shipping address provided by the customer
  
• Lost or stolen items after delivery
  
• Items that fall under non-returnable categories
  
• Delivery delays outside of our control

Start a Return

If you are eligible and would like to initiate a return or exchange, please contact us at info@bayofhayley.com

Include:

• Your order number
  
• Item(s) you wish to return or exchange
  
• Reason for return